#24

Hey there,

Our team has been investing in self service improvements that reduce friction and give your team more control over day‑to‑day program management. By focusing on the areas that matter most, like portal accuracy, category organization, and inventory visibility, these updates help reduce delays and cut down on back‑and‑forth so your team can move faster with confidence. Explore the latest tech updates below.

SELF-SERVICE

Upload and manage your photos

Portal and program admins can now upload and manage photos for their portal listings. Previously, only Kotis internal teams could manage images, so this update allows you to keep your listings accurate and up to date independently.

PORTALS

Self-service category management

Now portal and program admins can also edit category details directly within their portal, eliminating the need to contact Kotis for assistance. You can independently manage categories to keep their storefronts organized, consistent, and up to date.

REPORTS

“Most Recent Order” data available on Inventory report

The Inventory report now includes a “Most Recent Order” column showing the date of the latest order for each item. This complements the existing “First Order” data and helps program admins and internal teams see how recently items have been ordered, supporting restocking and inventory planning. If an item has never been ordered, this column remains blank.

PORTALS

Improved discount code management

Managing discount codes in portals is now more flexible and efficient: internal teams and program admins can edit codes rather than delete and recreate them, making it easier to fix mistakes or adjust promotions. Codes can also now be hidden in bulk.

REDEMPTION CODES

Code links to order details

If a user clicks a redemption link after placing their order, they now see their order details instead of the portal landing page. Previously, reopening the “View + Redeem my gift” link showed an invalid or removed code message. This helps reduce confusion and improves support for post-order questions.

SHIPPING

Q1 shipping and CSAT stats

When your people interact with your swag program, whether they’re placing an order themselves or counting on it for an upcoming event, their experience matters. Shipping over 62,000 packages with a 99% on-time rate helps ensure your people get what they need, when they expect it. That reliability keeps events on track, reduces last-minute stress for admins, and builds trust with everyone on the receiving end. We prioritize this because a great swag experience supports your people and reflects the care you put into every touchpoint.

Featured blog

ICYMI - Here's the previous Tech Update #23. 
Want to learn more about any features? Reach out to your Kotis team.